Cooking the mid-week family favourite, Le Creuset’s 3-ply Stainless Shallow Casserole makes it better due to its wide surface area, which enables the meat to brown and caramelise enhancing the flavour.
For the mouth-watering treat to share, Le Creuset’s 3-ply Stainless Steel Shallow Casserole makes it taste even better and is the perfect piece to take from the oven straight to the table.
Planning the perfect Friday night, Le Creuset’s 3-ply Stainless Steel uncoated Frying Pan makes it better because the pan can go from the hob to the oven to the table with ease.
Fixing up the Sunday Roast, Le Creuset’s Toughened Non-Stick Sauté Pan makes it delicious due to the deep sides that retain moisture and flavour. Even better, you can use the same pan to make your tasty gravy.
If you're searching for a wonderfully simple dessert to prepare in advance during the peak of summer, then these zesty tarts are the perfect choice. Served in Petite Casseroles, they are just the right size to satisfy after-dinner sweet cravings.
We're glad that you want to get in touch with us. If you need to ask questions about delivery, returns, access checks or just to chat, Le Creuset's dedicated customer service team will be able to help
Questions, comments or feedback? We'd love to hear from you. You can email, call, live chat or even send smoke signals (although we can’t guarantee we’ll respond to those).
Give us a call
Want to speak to someone? Our Customer Service team are happy to help.
1.1 Who we are. We are Le Creuset UK Limited a company registered in England and Wales. Our company registration number is 00457936 and our registered office is at Le Creuset House, 83-84 Livingstone Road, Walworth Industrial Estate, Andover, Hampshire, SP10 5QZ. Our UK registered VAT number is 236046969. Our Ireland registered office is at Le Creuset, Knockaulin, Kilcullen, County Kildare and the VAT number is IE6600188S.
1.2 How to contact us. You can contact us by telephoning our Customer Service team on the UK freephone line 0800 373792, open from Monday - Friday, 9am - 5pm. Or, if you prefer you can email us on helpline.uk@lecreuset.com
1.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
1.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
2.1 After you place an order, you may receive an e-mail from us to acknowledge that we have received your order with a summary of the products selected, the delivery details provided and payment method. Please note that receipt of this email does not mean that your order has been accepted by us.
2.2 Your order is accepted and a contract is created between you and us when we send to you a confirmation email that your order has been dispatched.
2.3 If we are unable to supply you with a product(s), for example because a product is not in stock or no longer available or due to an error (including a price or description error on our website), we will inform you that your order has been rejected and will not be processed. If you have already paid for the order we will refund you the full amount as soon as possible.
2.4 The products sold by Le Creuset on this Website are not for resale. If you are a professional who intends to purchase for resale please contact as at : helpline.uk@lecreuset.com
3.1 While we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions.
3.2 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
3.3 For more information please see our. ‘Care & Use’ page here and 'FAQs’ here.
3.4 Stock availability. Stock availability will be shown on the Web Site, and whilst while we endeavour to ensure products are always available, there may be times when products will be temporarily out of stock. In these instances there is an option that can be selected, and you emailed when the product is back in stock.
4.1 Once you have placed your order we are unable to make changes for you. If your order is accepted by us, your right to cancel the contract is as set out in clause 6.
5.1 Delivery information and costs. Orders from the UK website can only be delivered to UK addresses and that in placing an order the customer confirms that s/he is purchasing the product within the UK, the Channel Islands and the Isle of Man. Please note we cannot deliver to British Forces posted overseas (BFPO), addresses or PO Box addresses.
5.2 Delivery is within 3 to 5 business days.
Please note that business days are Monday to Friday, but exclude public holidays. Every effort will be made to meet these delivery timescales, but this cannot be guaranteed in some parts of the UK. The following list shows which post codes this may apply to:
5.3 Le Creuset operates a standard product pricing policy in the UK and the Channel Islands, meaning that customers are charged the same prices irrespective of where they live. We believe that price integrity within any currency zone is important. Therefore, no tax refunds will be granted for orders placed and shipped to the Channel Islands.
5.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
5.5 When you become responsible for the product. The product will be your responsibility from the time we deliver the product to the address you gave us or you [or a carrier organised by you] collect it from us.
6.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
6.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 8;
6.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 6.2;
6.1.3 If you have just changed your mind about the product, see clause 6.3.You may be able to get a refund if you are within the cooling-off period (that is 30 days from the date of your receipt of the ordered product), but this may be subject to deductions and you will have to pay the costs of return of any goods.
6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 6.2.1 to 6.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
6.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to;
6.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
6.2.3 there is a risk that supply of the products may be significantly delayed (for a period of more than 30 days) because of events outside our control;
6.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
6.2.5 you have a legal right to end the contract because of something we have done wrong.
6.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For products bought online from this website you have a legal right under the Consumer Contract Regulations 2013 to change your mind within 30 days and receive a refund. To qualify for the refund you must send off the goods to us within 30 days of notifying us of your decision to cancel the contract. If you wish to change your mind and cancel your contract please contact us on our UK freephone line 0800 373792 (open from Monday - Friday, 9am - 5pm). Or, if you prefer you can email us on helpline.uk@lecreuset.com.
6.4 How long do I have to change my mind? You have 30 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 30 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
Most Le Creuset products come with a guarantee which is in addition to your legal rights. From the time of delivery, the guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. For full details of the guarantee period per product range, please see our ‘Guarantee’ page here.
8.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our Customer Service team on our UK freephone line 0800 373792, open from Monday - Friday, 9am - 5pm. Or, if you prefer you can email us on helpline.uk@lecreuset.com.
8.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The products for sale on our website are all goods. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
• up to 30 days: if your item is faulty, then you can get a refund.
• up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
• up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.
8.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must return them following the process in 9 below.
9.1 Should you wish to return anything bought from us online, please contact our Customer Service team no later than 30 days after receipt of your order to start the return process. Call our UK Freephone number 0800 373792, open from Monday - Friday, 9am - 5pm. Or, if you prefer you can email us on helpline.uk@lecreuset.com.
9.2 When you contact us we will establish the reason for the return and send you an email including your related Case number as well as the return address information.
9.3 Ensure you return your items unused and undamaged with any labels still attached in their original packaging. If we find that the products have not been returned to us in a fully resellable condition, we reserve the right to refuse a refund on the item.
9.4 Please note we are not responsible for the return postage or other delivery costs except in the case of us supplying you incorrect or faulty items. Neither can we accept responsibility for packages that never reach us, so we advise you to use a traceable and insured service to return your product to us.
9.5 Upon receipt of your returned goods, we will make a refund to the card or PayPal account used to place the original order. We will process your return as quickly as possible. However, during very busy periods, please allow between 6 - 10 working days for your return to be processed. Customers’ statutory rights under civil law are unaffected by this policy.
9.6 Unfortunately, we can neither process exchanges for products bought online at this time nor can we accept refunds or exchanges of goods bought online in our retail stores.
10.1 Prices include VAT but not delivery costs. All prices displayed on our Web Site will be in UK pounds and be inclusive of UK sales tax (VAT), at the prevailing rate, but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
10.2 What happens if we get the price wrong. Due to the large number of products on our site it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error we will normally, at our discretion, either contact you and give you the option of reconfirming your order at the correct price or cancel the order, or reject your order and notify you of the rejection.
10.3 Price changes Prices are subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price.
10.4 Same prices in the UK and Channel Islands. Le Creuset operates a standard product pricing policy in the UK and the Channel Islands, meaning that customers are charged the same prices irrespective of where they live. We believe that price integrity within any currency zone is important. Therefore, no tax refunds will be granted for orders placed and shipped to the Channel Islands.
10.5 When you must pay and how you must pay. When purchasing goods online a valid payment method must be used at the time. We accept payment with the following UK issued credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express, Switch/Maestro debit cards and Visa Electron cards. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in UK pounds sterling. We will not charge your credit or debit card until we dispatch your order.
10.6 We also accept payment via PayPal, but please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly. Any order placed using PayPal will be charged at the time your order is submitted. If we are unable to fulfil your order for any reason, this charge will be credited back to your PayPal account.
10.7 We also accept payment with Klarna. This option is offered by Klarna with which you will directly agree the terms of the payment. You’ll be redirected to Klarna to complete your order. Karna will process your personal data according to Klarna privacy policy.
10.8 We also accept payment via ApplePay. Any order placed using ApplePay will be processed using your default ApplePay payment card set up. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in UK pounds sterling. We will not charge your payment card until we dispatch your order.
10.9 We also accept payment via Gift Card. Gift Cards bought in store in the UK can be redeemed at checkout on www.lecreuset.co.uk. This can be towards your order or to cover full payment. At this time Gift Cards are unable to be purchased online
10.10 The maximum spend per transaction is £1,800.
10.11 We do not accept cash or cheques as payment online.
11.1 Click here to see the latest terms and conditions for website promotions, prize draws and competitions.
11.2 Terms & Conditions for our in-store Reward Card can be found here.
We are committed to protecting your privacy and ensuring safe and secure online shopping. How we may use your personal information and our policy relating to privacy and the use of cookies is set out in here in our privacy policy and cookies policy.
13.1 We do not sell to minors. Le Creuset does not sell to minors. If you are under 18 years old you cannot buy on-line Le Creuset products unless you are supervised by your parents or other adults with responsibility for you.
13.2 We may amend these terms and conditions. We reserve the right to amend these terms and conditions from time to time. Any revisions will be posted on this Web Site and we encourage you to review these terms and conditions regularly for any changes. Your continued use of this Web Site will be subject to the terms and conditions in effect at the time of use.
13.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.3.1 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law. We will try to resolve any disagreements amicably but if those attempts are unsuccessful you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
14.1 We would be happy to know your feedback on our products. At the end of the purchase, we may invite you to write a product review and share your experience.
14.2 Our goal is to gather opinions of our customers, positive or critical. Do not post any advertising or commercial contents, or use our websites to perform any commercial activity. Do not post offensive or inappropriate contents. Le Creuset is not responsible for user contents posted on our websites, although we reserve the right to remove inappropriate contents in our sole discretion.
14.3 Contents are owned by you, but when you post a review on our websites, you license it to Le Creuset. By posting a review, you understand that you grant a non-exclusive, perpetual (at least for the duration of the protection of the applicable intellectual property rights), transferable, sub-licensable, royalty-free, worldwide license to use the contents that you post on our websites, for any purpose, including commercial use, and including the right to create derivative works, translate, reproduce, display, distribute, or modify the contents, and sublicense or assign these rights.
14.4 Your review can be visible from other platforms, such as search engines, and on social media. Your review will be visible until removed. After publication, you can contact Le Creuset by emailing helpline.uk@lecreuset.com to remove your review. You understand that the removed contents my persist on our systems or other platforms to the extent your contents have been publicly posted and may be accessed by or shared with other users or third parties who have not deleted them. For more details about how we handle your data and you privacy rights, please see our privacy notice here.
15.1 We keep these terms under regular review. Last update is on the 15/01/23
The below privacy policy applies to consumers. In the event you are a business partner of us, please see here the B2B Privacy Policy.
We promise to respect your privacy and protect your personal data! We will always be open about how and why we use your data.
Safety when buying online is our priority
Your personal details are held securely and in strict confidence, in accordance with European and National legislation on data protection. We know that security is very important when buying online, so we use the latest technology to protect your personal and credit card details.
We use data to make your purchase easy and tailored for you
We analyse how users use our website and services to make things easier and more interesting.
We use data to make cooking with Le Creuset a better experience and to inform you about news and offers
If you decide to become part of our group customer database and receive Le Creuset newsletters and marketing communications, we will send you personalised contents, and inform you when new products are launched, if there are exclusive offers, show cooking demonstrations or upcoming events, or promotions dedicated to you.
Opt-out:
You can stop receiving our marketing communications at any time, free of charge, through the methods displayed as part of the communication (e.g to be unsubscribed from the newsletter you can click on the unsubscribe button of each email). In any event, if you would like to stop any of our marketing activities, please email us at privacy@lecreuset.com. We will process your opt-out as soon as possible, but in some circumstances you may receive a few more communications until the opt-out is processed completely.
Your data is under your control
Remember you are in control of your data and you can manage your preferences at any time.
Please be assured that we will never pass on your details to third party organisations for their own marketing purposes without your permission.
For any information or to exercise your privacy rights, you can email us at privacy@lecreuset.com to let us know what the issue is and we will respond in a timely manner.
Le Creuset Privacy Notice in Full
Le Creuset is committed to protecting your personal data and your privacy, and this notice explains how we collect and process your personal data in accordance with EU legislation on data protection (including the EU General Data Protection Regulation 2016/679) and the data protection law applicable in your country, territory or location (the “Data Protection Laws”).
“Personal data” means any information relating to you and that allows us to identify you, either directly or in combination with other information.
Children: This website is not intended for children and we do not knowingly collect data relating to children.
We may collect personal data from you when you use our website (the “Website”), register a Le Creuset account, buy a Le Creuset product on the Website, or subscribe to our marketing communications. The personal data may concern:
name, surname, date of birth, and other contact details (address, telephone number, and e-mail address), to register a Le Creuset account or purchase as a guest user, or to subscribe to our marketing communications.
your purchase data, for example date and time of purchase, delivery data, product and payment data and details, for managing your orders.
data about your online browsing history (e.g., online identifiers - such us your IP address, browser version, operating system, length of the visit, returning user, geographic origin), collected during your visits at the Website (whether you are registered user or not), by using logs and/or tracking technologies such as “cookies” (for information on data collection through cookies, please see our Cookies Policy here, for improving our services and ads, or for our statistical analysis - in most cases we will not be able to identify you from this technical information.
your feedback, requests, complaints, questions, or interactions with us (for example your messages, chats, social media posts, emails or phone calls).
The personal data collected from you when you use the Website or otherwise provide personally identifying information is so protected and you have the privacy rights explained in paragraph 8) below.
The data controller of the e-commerce services offered through the Website is Le Creuset UK Limited with registered office in Le Creuset House, 83-84 Livingstone Road, Walworth Business Park, Andover, Hampshire, SP10 5QZ.
If you consent to receive marketing communications from us you will become part of Le Creuset group consumer database, that is managed, as data controller, by Le Creuset Group AG, with registered office in Neuhofstrasse 4, 6340 Baar, Switzerland. Its appointed representative in the EU is Le Creuset SL, VAT number B62153630, with offices in Paseo de Gracia 9, 2º, 08007 Barcelona, Spain.
We may process your data for the following purposes:
FOR OUR LEGAL OBLIGATIONS We may have to process some data about you to fulfil our legal obligations and other obligations arising from instructions received from authorities.
TO CREATE A LE CREUSET ACCOUNT We will use your data to create a Le Creuset account which will give you access to a series of advantages dedicated to registered users, to better enjoy our services, such as faster checkout, save multiple shipping addresses, view and track orders, receive special coupons and discounts. Any processing activity is required to enable us to provide these services to you as a Le Creuset account holder.
TO MANAGE YOUR ORDERS AND PROVIDE OUR PRODUCTS, SERVICES, AND ASSISTANCE TO YOU We will use your data to manage our contractual relationship with you, your purchase of products on the Website, your use of the Website, any subsequent after-sales assistance, or your participation in our contests. We may have to process some data about you for our administrative purposes connected to our contractual relationship with you such as accounting, billing and audit, payment card verification, fraud screening, safety, security, systems testing, maintenance, and statistical analysis. Occasionally we may need to contact you for administrative or operational reasons. For instance, to send you confirmation of your purchase. We will also use your personal data to reply to your requests sent through our Website forms or other channels. This processing activity is required to enable us to provide our services to you. We may process your data based on our legitimate interest (duly balanced with your rights and freedoms) to send you follow up emails in the event you have added items on our online cart without completing the purchase. In the event you do not finalise the purchase within a certain period of time, no further follow up communications will be sent.
TO INFORM YOU ABOUT NEWS OR OFFERS ON LE CREUSET PRODUCTS If you have consented to our doing so (for example, by subscribing to our newsletter when you create an account on the Website), we will send you personalised marketing communications and news about initiatives relating to Le Creuset promoted by its group subsidiaries, and local affiliates and partners, also depending on your preferences. We will contact you by email, SMS or social media, but also by using automated means. Such communications will relate to Le Creuset products or to new store openings, exclusive events, contests, surveys, demonstrations organised by Le Creuset or special offers that you may like. These communications may be selected or tailored for you based on details we hold about you such as your location or your purchase history, or preferences for our products. We will use your data to better understand your interests. This enables us to personalise our communications to make them more relevant and interesting. There will be no other effects. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor our newsletters. This processing is based on your consent to receive personalised marketing communications from us. The opt-in choice may be exercised at the points where personal information is collected by selecting the appropriate checkbox or, if you have a Le Creuset account via the My Account section of the Website. Opt-out: You can stop receiving our updates at any time, free of charge, by clicking on the unsubscribe button at the end of any newsletter. If you have a Le Creuset account, you can easily manage your marketing preferences. If you prefer, you may do so by contacting us at privacy@lecreuset.com. We will process your opt-out as soon as possible, but in some circumstances you may receive a few more messages until the opt-out is processed completely. Please, remember we do not pass or sell your contact details and other personal data to other companies for their marketing purposes.
RE-TARGETING / TAILOR OUR OFFERS AND IMPROVE CUSTOMER EXPERIENCE We would like to use your data to tailor our services and offers to your needs and preferences to provide you with a personalised Le Creuset customer experience. We will do this by analysing your habits or interests, for example, in relation to most viewed products, your interaction with us on social media, which pages of our Website you visit, which content of our offers you read. We do this mainly through cookies and similar technologies, also in combination with your data and preferences collected once you subscribe to our personalised marketing communications. We will use this information to manage our advertising on other sites, grant access to specific content, tailor the contents or the offers that you see on the Website or, if you have consented to subscribing to our marketing communications, to send you relevant communication/ message that we think you may like. There will be no other effects. The use of cookies is subject to your consent. If you wish not to have this information used for sending you interest-based ads, contents or communications, you can limit the usage of the information about your online actions by managing your cookie setting (however, please remember that certain cookies are necessary for using the Website). Please note this does not opt you out of being served ads, offers, or communications. You will continue to receive generic ads, offers, or communications. For more information on how we use cookies and how you can remove them, visit our Cookie Policy here.
PRODUCT REVIEW In case you have purchased one of our products, we may send an email asking for your products’ review. We are interested at product reviews from our customers (if they wish to provide such information) to constantly improve our products and services. At the end of the purchase process, we may also invite you to write your product review. The review is not mandatory, and you are free to submit it or not.
WHATSAPP FOR BUSINESS Some of our physical stores use WhatsApp for Business with customers which request so, just in order to provide support and send information about our products. This channel is not aimed to perform the sale of our products. No credit card data or other sensitive information will be requested via Whatsapp. You can learn more about Whatsapp terms and warranties for the international transfer of data in www.whatsapp.com/legal/privacy-policy-eea. You may exercise your data protection rights, including to revoke/opt out and the erasure of the data, by contacting your store or at privacy@lecreuset.com. Data retentio by WhatsApp is covered in the App privacy policy; Le Creuset will delete such information after 1 (one) year.
Security - We place great importance on the security of the data of our users. Le Creuset will take reasonable steps to ensure that your data is kept secure, only used for the purposes set forth in this privacy notice (and not for any other purposes), and it can be accessed or corrected upon your request. We use organisational, technical and administrative security measures to help protect against the loss, misuse and alteration of your personal data. Whilst we cannot guarantee any of these events will never occur, we use all reasonable efforts to prevent it.
Where - To provide you with the services described above, your data may be processed or stored both in and outside your country of residence and both in and outside the European Economic Area (EEA). Given the global nature of Le Creuset programs, some of the affiliated companies and partners of Le Creuset that act as processors may access your personal information and may be established in countries outside your country of residence or in countries outside the EEA. In any case, your data may be transferred only to non-EEA countries offering adequate protection according to European law (as is the case of Switzerland where Le Creuset Group AG is based) or, if this is not the case, under specific contractual arrangements to ensure adherence to European personal data protection rules and standards (for instance we use the model clauses provided by the European Commission for our data processing contracts). In any case, where your personal information is sent to countries other than your country of residence or in countries outside the EEA, your data will be protected by adequate safety systems, which are constantly updated and maintained in accordance with Data Protection Laws.
We will retain your personal data for as long as we need it for the purposes for which it was collected, after which it will be destroyed or rendered unusable. For example, we may have to keep data about your purchase to comply with our legal obligations or resolve disputes. Your Le Creuset account will be kept live until you request us to cancel it. We will keep your information for the purpose of providing you with newsletters, marketing communications and personalised contents for as long as you consent. Your personal data collected for marketing is checked periodically to verify whether you are still interested in receiving our marketing communications. After a certain time without interactions, we might send you a communication to confirm that you wish to stay in touch with us. Otherwise, we will stop sending you marketing communications.
Le Creuset staff – Your personal data will be processed only by our authorised staff or by the authorised staff of other companies within Le Creuset group supporting us in providing you with the services described above. If you consent to the processing of your personal data for the purposes above, your personal data inserted in Le Creuset group database will be accessible to Le Creuset sales staff as it supports Le Creuset group with its business activity.
Other companies working for us and our providers – Depending on the service, we may share your personal data with specialised companies which we entrust, on our behalf, as data processors, with duties of technical and organisational nature that are necessary to manage our relationships with customers and provide you the services described above. These include companies that provide storage services for documentation regarding customer relationships, providers of technical services, the payment gateway, our newsletter platform, companies that evaluate service quality and customer satisfaction, or carry out, on our behalf, marketing. These third parties will only access your information to perform tasks and duties in compliance with this Privacy notice and Data Protection Laws. Additionally, we may share your personal information with companies that support us in the provision of our services with other administrative or operational tasks, as autonomous controllers, such as our warehousing and distribution partners. These third parties will only use your personal data to the extent necessary to perform their specific functions for us. More information on the data recipients can be requested by emailing: privacy@lecreuset.com
Legal obligations - We might have to disclose your information to third parties if this is necessary to (i) comply with laws and regulations; (ii) prevent fraud or misuse of our services; or (iii) protect Le Creuset’s business and property rights. These third parties may include legal services, audit services and local regulators and authorities.
It is necessary for you to provide us with some personal data in order to enable us to comply with our contractual obligations to you. Without your personal data, you may be unable to purchase products from us or register a Le Creuset account on the Website. It may be necessary for us to retain some of this data for the purpose of fulfilling our legal obligations. Providing personal data for marketing purpose, personalized contents and newsletter is optional. Not providing your data for these purposes will not have any negative consequences for you, however this means that we cannot provide you with Le Creuset personalised marketing communications and promotional offers. If you consent to Le Creuset processing your personal data for these purposes you can revoke your consent or object the processing at any time setting your cookie preferences, or emailing: privacy@lecreuset.com.
If you wish to exercise your access, correction, cancellation, portability and objection rights under the Data Protection Laws, as detailed below, or make complaints and other inquiries, please email privacy@lecreuset.com.
Under the Data Protection Laws, you have the right:
of access to your personal data: you can request to be informed of what we are doing with your data (particularly to receive details of the source and the categories of data, the purposes and methods of the processing, where possible the envisaged period for which data will be stored or the criteria used to determine it, the recipients or categories of recipients to which the data may be disclosed and which may become aware of the data, the appropriate safeguards under which we transfer your data to non-EU countries) and request a record of your personal data we have in our possession;
to rectification: you can request us to correct or update your data in our database;
to erasure: you can request us to delete your data from our database (right to be forgotten), unless we still need it for some valid reasons;With specific reference to marketing purposes, (a) we will no longer collect your data once you withdraw your consent; and (b) of course, should you wish to delete personal data previously collected, you can ask for their erasure in accordance with thi Section;
to restriction of the processing: you can request us to suspend your data from being processed in our database;
to data portability: to receive copy of your personal data or in certain circumstances and where technically feasible to transmit it to another organization; and
to object to the processing and to withdraw consent at any time particularly to the data being processed for direct marketing and profiling related to such marketing;
to lodge a complaint with The Data Protection Commissioner.
We keep our privacy notice under regular review. This privacy notice was last updated on 29/12/2023
