Guarantee - Toughened Non-Stick
Le Creuset offers a lifetime guarantee on its toughened non-stick products. The guarantee applies from the date of purchase of the original owner, whether a self-purchase or received as a gift.
The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.
To claim under this guarantee firmly attach to the cookware your printed name, address and nature of the complaint , together with the name of the retailer, if known.
Return it, with proof of purchase, to the retailer from which it was purchased, or to the appropriate address given for your country of residence. For customers who live in the UK, please call our friendly Customer Service team on the UK freephone 0800 37 37 92, open from Monday to Friday, 9am - 5pm, or e-mail us at helpline@lecreuset.co.uk.
LE CREUSET UK LTD
Le Creuset House
83-84 Livingstone Road
Walworth Industrial Estate
Andover
Hampshire
SP10 5QZ
UK
Defective cookware will be repaired or, if repair is not possible, replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced.
The following are excluded from the guarantee:
- Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
- Scratches, stains, discolouration, corrosion or damage from over-heating to the interior or exterior of the pan.
- Consequential damage is expressly excluded from this guarantee.
The guarantee does not affect your statutory rights.
For more information on caring for your Le Creuset toughened non-stick cookware please click here.