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Le Creuset

Privacy & Cookie Policy

Introduction

Le Creuset UK Limited (“Le Creuset”) is a company registered in England and Wales with company registration number 00457936 and whose registered office is at Le Creuset House, 83-84 Livingstone Road, Walworth Industrial Estate, Andover, Hampshire, SP10 5QZ.

Le Creuset is committed to protecting your privacy and ensuring safe and secure online shopping. These terms and conditions describes our use of personal information provided to us via the Le Creuset Web Site located at www.lecreuset.co.uk and associated international Web Sites around the world ("Web Site").

By using the Web Site you consent to the following terms and conditions and to the processing of information as described below. For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Le Creuset UK Limited. Details of our nominated Data Protection Officer can be provided on request.

Privacy & Security

We promise to respect your privacy. Please be assured that we will never pass on your details to third party organizations and that your personal details are held securely and in strict confidence, in accordance with the Act.

We know that security is very important when buying online, so we use the latest technology to ensure that all your personal and credit card details are fully protected and remain completely confidential.

Opt-In

Le Creuset provides an opt-in option if you want to receive emails from us regarding new services and products offered on the Web Site, or if you want to receive information from third parties. The opt-in choice may be exercised at the points where personal information is collected by selecting the appropriate checkbox, or, if you have an account via the My Account section of the Web Site. If you do not exercise the opt-in option at the point where personal information is collected, you may also opt-in by contacting us at helpline@lecreuset.co.uk by registering an account online or signing up to our newsletter online.

Opt-Out

If you wish to opt-out at any time, you may do so by contacting us at helpline@lecreuset.co.uk by amending your contact preference in the My Account section or by using the unsubscribe link on any of our newsletters. We will process your opt-out as soon as possible, but in some circumstances you may receive a few more messages until the opt-out is processed.

Use of Cookies

Le Creuset may use "cookies" and other tracking technologies.  A "cookie" is a small text file that may be used to collect information about website activity, but generally does not permit us to identify you personally. A cookie can be explained as an Internet User’s Identification Card.  The use of cookies is now standard operating procedure for most websites. Most web browsers can be configured to disable cookies, or to notify you before accepting a cookie.  If you choose not to allow cookies some parts of the website may not work properly, or you may be required to re-enter some personal details (such as login ID and password), to gain access to restricted parts of the website. For information on how to configure your cookie preferences, please refer to your web browser documentation or help files or click here. The use of cookies and other tracking technologies allows us to improve the website and your online experience and to help us discover potential problems and resolve them more quickly. We may also analyse information that does not contain personal information for trends and statistics.  Le Creuset do not use third party cookies on the website.

Cookies are not computer programs, and cannot read other information saved on your hard drive.  They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings, but if you do this you will not be able to shop from the Le Creuset website as the functions of the website are dependent on cookies.  Please note that cookies are computer specific, so if you log on to any site from a different computer or from your mobile, the cookie settings on that computer/mobile will apply.  For more information about cookies, please visit www.allaboutcookies.org.

Google Analytics

We use Google Analytics to analyse anonymous (i.e. it does not identify you as an individual) trends and statistics.  This information is held by us and Google Analytics and will not be passed on to third parties, save for processing (e.g. data storage), and will always be processed under our or Google Analytics’ control and privacy policies.  For more information about Google Analytics, please click here and to view Google Analytics’ privacy policy click here

Le Creuset Cookies

This is a list of the cookies set and used by the Le Creuset website (correct at April 2012), including details of what each cookie is used for:

List of cookies 

Cookies

Cookies

We reserve the right to add, remove or change the cookies the website uses from time to time, but if any cookies vary significantly from those detailed above, we shall notify you.

Collection of Information

Le Creuset may ask you to provide personally identifiable information, such as your name, job title, company information, contact details, and additional information as needed to provide a service you request. We limit our requests for personal information to that which we believe is necessary to achieve our stated objectives. This information may be gathered when you visit the Web Site to;

  • subscribe to the company newsletter
  • submit an enquiry
  • provide feedback in an online survey
  • request product or service information
  • register for a seminar or conference

We may also collect non-personal information such as IP address, choice of web-browser and demographic data.

Use of Personal Information

Le Creuset uses your personally identifiable information collected on the Web Site primarily for the following purposes;

  • to deliver requested goods, services or information
  • to provide notices regarding goods or services that may interest you
  • to improve the content and general administration of the Web Site
  • to deliver services, such as newsletters, events, training or software you request or purchase
  • to alert you to product updates, special offers, updated information and new products and services from Le Creuset
  • to forward promotional material from third parties
  • to ensure the Web Site is relevant to your needs
  • to help us create and publish content most relevant to you
  • to allow you access to restricted areas of the Web Site as appropriate
  • to contact you in response to enquiry forms and resume submissions

Le Creuset may transfer personally identifiable information to any Le Creuset subsidiaries, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world.

Le Creuset may occasionally hire third parties to provide certain services available on the Web Site or made available on our behalf. We will only provide those third party providers with the personal information they need to deliver their services, and they are prohibited from using that information for any other purpose.

Le Creuset may disclose your personally identifiable information if required to do so by law, or in the good faith belief that such action is necessary in order to conform to the requirements of law, or to comply with legal process served on the Web Site, or to protect and defend the rights or property of Le Creuset, or to act in urgent circumstances to protect the personal safety of Le Creuset employees, users of Le Creuset products or services, or members of the public.

Le Creuset reserves the right to transfer personal information to third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets. Le Creuset does not otherwise sell, rent, share or disclose your personal information to any third parties.

Use of Non-Personal Information

Non-personal information may be used to;

  • analyze and develop marketing strategy
  • determine how you found out about us
  • determine your interests regarding our products and services
  • improve the Web Site based upon user data

Le Creuset may share non-personal information with third parties.

Links to Third Party Web Sites

This policy applies solely to information collected on the Le Creuset Web Site. The Web Site may contain links to other Web Sites which are not under the control of, or maintained by, Le Creuset. Such links do not constitute an endorsement by Le Creuset of those other Web Sites, the content displayed on those Web Sites or the persons or entities associated with those Web Sites. Le Creuset is not responsible for the privacy policies, or the content, of those other Web Sites. We encourage you to read the privacy policy of those other Web Sites in order to understand how they collect and process your information.

Access to Your Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to an administration fee of £10 to meet our costs in providing you with details of the information we hold about you.

You may update your personal information, either via the My Account Section of the Web Site, or by contacting us at helpline@lecreuset.co.uk.