Guarantee - 3-ply Stainless Steel
Le Creuset offers a lifetime guarantee on all 3-ply stainless steel products*. The guarantee applies from the date of purchase for the lifetime of the original owner, whether a self purchase or received as a gift.
The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.
To claim under this guarantee firmly attach to the cookware your printed name, address and nature of the complaint , together with the name of the retailer, if known.
Return it, with proof of purchase, to the retailer from which it was purchased, or to the appropriate address given for your country of residence. For customers who live in the UK, please call our friendly Customer Service team on the UK freephone 0800 37 37 92, open from Monday to Friday, 9am - 5pm, or e-mail us at firstname.lastname@example.org.
LE CREUSET UK LTD
Le Creuset House
83-84 Livingstone Road
Walworth Industrial Estate
Defective cookware will be repaired or, if repair is not possible, replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced.
The following are excluded from the terms and conditions of the guarantee:
- Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
- Scratches, stains, discolouration, corrosion or damage from overheating, to the interior or exterior of the pan. This also includes the non-stick coating.
- Consequential damage is expressly excluded from this guarantee.
- A slight yellowing of the surface can occasionally happen after heating. This is completely harmless and does not affect the performance of the pan and is therefore excluded from the guarantee.
The guarantee does not affect your statutory rights.
For more information on caring for your Le Creuset 3-ply stainless steel cookware please click here.
*10 year guarantee on the non-stick poaching insert for the 3-ply Stainless Steel Sauté Pan.