T&Cs

Introduction

Le Creuset UK Limited (“Le Creuset”) is a company registered in England and Wales with company registration number 00457936 and whose registered office is at Le Creuset House, 83-84 Livingstone Road, Walworth Industrial Estate, Andover, Hampshire, SP10 5QZ.

Le Creuset is committed to protecting your privacy and ensuring safe and secure online shopping. These terms and conditions describes our use of personal information provided to us via the Le Creuset Web Site located at www.lecreuset.co.uk and associated international Web Sites around the world ("Web Site").

By using the Web Site you consent to the following terms and conditions and to the processing of information as described below. For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Le Creuset UK Limited. Details of our nominated Data Protection Officer can be provided on request.

Prices

All prices displayed on the Web Site will be in UK pounds and be inclusive of UK sales tax (VAT), at the prevailing rate, but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.

Due to the large number of products on our site it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error we will normally, at our discretion, either contact you and give you the option of reconfirming your order at the correct price or cancel the order, or reject your order and notify you of the rejection.

Prices are subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price

Le Creuset operates a standard product pricing policy in the UK and the Channel Islands, meaning that customers are charged the same prices irrespective of where they live. We believe that price integrity within any currency zone is important. Therefore, no tax refunds will be granted for orders placed and shipped to the Channel Islands.

Contract creation and electronic contracting

The technical steps required to create the contract between you and Le Creuset are as follows:

• You place the order for your products on the Web Site by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Web Site.
• Le Creuset will send to you an order confirmation email detailing the products you have ordered. This is not an order acceptance from Le Creuset.
• As your product is shipped from our warehouse we will send you a despatch confirmation email.
• Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the below instructions.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock.
• Our inability to obtain authorisation for your payment.
• The identification of a pricing or product description error.
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The contract will be concluded in English.

 Contract cancellation under the Distance Selling Regulations

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them. Please follow the procedure set out in our Delivery & Returns section.

Delivery Information

Orders from the UK website can only be delivered to UK addresses and that in placing an order the customer confirms that s/he is purchasing the product within the UK, the Channel Islands and the Isle of Man. We do however accept orders for delivery to British Forces posted overseas (BFPO), addresses.

We currently offer two delivery options;

• Express £6.50 – next business day delivery if ordered before midday, 12:00
• Standard £5.00 – delivery in 2 to 3 business days (Free standard delivery available throughout November and December 2012) 

Please note that business days are Monday to Friday, but exclude public holidays. Every effort will be made to meet these delivery timescales, but this cannot be guaranteed in some parts of the UK or for BFPO addresses. The following list shows which post codes this may apply to;

Returns & Refunds

Should you wish to return anything bought from us online, please contact our friendly Customer Service team no later than 7 days after receipt of your order to start the return process. Call our UK freephone line 0800 373792, open from Monday - Friday, 9am - 5pm. Or, if you prefer you can email us on helpline@lecreuset.co.uk.

When you contact us we will establish the reason for the return and send you an email including your Related CQ number, return address information as well as a returns note.

Ensure you return your items unused and undamaged with any labels still attached in their original packaging. The original despatch note or the return note needs to be included. If we find that the products have not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item. Please note we are not responsible for return postage other than for incorrect or faulty items. Neither can we accept responsibility for packages that never reach us, so we advise you to use a traceable and insured service to return your product to us.

Upon receipt of your returned goods we will make a refund to the card or PayPal account used to place the original order. We will process your return as quickly as possible. However, during very busy periods, please allow between 6 - 10 working days for your return to be processed. For further information on returns and other Le Creuset policies see our website www.lecreuset.co.uk. Customers’ statutory rights under civil law are unaffected by this policy.

Unfortunately we cannot process exchanges for products bought online at this time. Neither can we accept refunds or exchanges of goods bought online in our retail stores.

Payment

When purchasing goods online a valid payment method must be used at the time. We accept payment with the following UK issued credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express, Switch/Maestro debit cards and Visa Electron cards.

We also accept payment via PayPal, but please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly.

The maximum spend per transaction is £500.

We do not accept cash, cheques, gift cards or vouchers as payment online. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in UK pounds sterling. We will not charge your credit or debit card until we despatch your order. Any order placed using PayPal will be charged at the time your order is submitted. If we are unable to fulfill your order for any reason, this charge will be credited back to your PayPal account.

Description & Availability of Goods

Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. The product colours may vary slightly from those shown on the Web Site due to your own monitor and computer settings and limitations of internet technology.

Stock availability will be shown on the Web Site, and whilst while we endeavour to ensure products are always available, there may be times when products will be temporarily out of stock. In these instances there is an option that can be selected, and you emailed when the product is back in stock.

Privacy & Security

We promise to respect your privacy. Please be assured that we will never pass on your details to third party organizations and that your personal details are held securely and in strict confidence, in accordance with the Act.

We know that security is very important when buying online, so we use the latest technology to ensure that all your personal and credit card details are fully protected and remain completely confidential.

Opt-In

Le Creuset provides an opt-in option if you want to receive emails from us regarding new services and products offered on the Web Site, or if you want to receive information from third parties. The opt-in choice may be exercised at the points where personal information is collected by selecting the appropriate checkbox, or, if you have an account via the My Account section of the Web Site. If you do not exercise the opt-in option at the point where personal information is collected, you may also opt-in by contacting us at helpline@lecreuset.co.uk by registering an account online or signing up to our newsletter online.

Opt-Out

If you wish to opt-out at any time, you may do so by contacting us at helpline@lecreuset.co.uk by amending your contact preference in the My Account section or by using the unsubscribe link on any of our newsletters. We will process your opt-out as soon as possible, but in some circumstances you may receive a few more messages until the opt-out is processed.

Use of Cookies

Le Creuset may use "cookies" and other tracking technologies.  A "cookie" is a small text file that may be used to collect information about website activity, but generally does not permit us to identify you personally. A cookie can be explained as an Internet User’s Identification Card.  The use of cookies is now standard operating procedure for most websites. Most web browsers can be configured to disable cookies, or to notify you before accepting a cookie.  If you choose not to allow cookies some parts of the website may not work properly, or you may be required to re-enter some personal details (such as login ID and password), to gain access to restricted parts of the website. For information on how to configure your cookie preferences, please refer to your web browser documentation or help files or click here. The use of cookies and other tracking technologies allows us to improve the website and your online experience and to help us discover potential problems and resolve them more quickly. We may also analyse information that does not contain personal information for trends and statistics.  Le Creuset do not use third party cookies on the website.

Cookies are not computer programs, and cannot read other information saved on your hard drive.  They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings, but if you do this you will not be able to shop from the Le Creuset website as the functions of the website are dependent on cookies.  Please note that cookies are computer specific, so if you log on to any site from a different computer or from your mobile, the cookie settings on that computer/mobile will apply.  For more information about cookies, please visit www.allaboutcookies.org.

Google Analytics

We use Google Analytics to analyse anonymous (i.e. it does not identify you as an individual) trends and statistics.  This information is held by us and Google Analytics and will not be passed on to third parties, save for processing (e.g. data storage), and will always be processed under our or Google Analytics’ control and privacy policies.  For more information about Google Analytics, please click here and to view Google Analytics’ privacy policy click here

Le Creuset Cookies

This is a list of the cookies set and used by the Le Creuset website (correct at April 2012), including details of what each cookie is used for:

We reserve the right to add, remove or change the cookies the website uses from time to time, but if any cookies vary significantly from those detailed above, we shall notify you.

Collection of Information

Le Creuset may ask you to provide personally identifiable information, such as your name, job title, company information, contact details, and additional information as needed to provide a service you request. We limit our requests for personal information to that which we believe is necessary to achieve our stated objectives. This information may be gathered when you visit the Web Site to;

• subscribe to the company newsletter
• submit an enquiry
• provide feedback in an online survey
• request product or service information
• register for a seminar or conference

We may also collect non-personal information such as IP address, choice of web-browser and demographic data.

Use of Personal Information

Le Creuset uses your personally identifiable information collected on the Web Site primarily for the following purposes;

• to deliver requested goods, services or information
• to provide notices regarding goods or services that may interest you
• to improve the content and general administration of the Web Site
• to deliver services, such as newsletters, events, training or software you request or purchase
• to alert you to product updates, special offers, updated information and new products and services from Le Creuset
• to forward promotional material from third parties
• to ensure the Web Site is relevant to your needs
• to help us create and publish content most relevant to you
• to allow you access to restricted areas of the Web Site as appropriate
• to contact you in response to enquiry forms and resume submissions

Le Creuset may transfer personally identifiable information to any Le Creuset subsidiaries, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world.

Le Creuset may occasionally hire third parties to provide certain services available on the Web Site or made available on our behalf. We will only provide those third party providers with the personal information they need to deliver their services, and they are prohibited from using that information for any other purpose.

Le Creuset may disclose your personally identifiable information if required to do so by law, or in the good faith belief that such action is necessary in order to conform to the requirements of law, or to comply with legal process served on the Web Site, or to protect and defend the rights or property of Le Creuset, or to act in urgent circumstances to protect the personal safety of Le Creuset employees, users of Le Creuset products or services, or members of the public.

Le Creuset reserves the right to transfer personal information to third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets. Le Creuset does not otherwise sell, rent, share or disclose your personal information to any third parties.

Use of Non-Personal Information

Non-personal information may be used to;

• analyze and develop marketing strategy
• determine how you found out about us
• determine your interests regarding our products and services
• improve the Web Site based upon user data

Le Creuset may share non-personal information with third parties.

Links to Third Party Web Sites

This policy applies solely to information collected on the Le Creuset Web Site. The Web Site may contain links to other Web Sites which are not under the control of, or maintained by, Le Creuset. Such links do not constitute an endorsement by Le Creuset of those other Web Sites, the content displayed on those Web Sites or the persons or entities associated with those Web Sites. Le Creuset is not responsible for the privacy policies, or the content, of those other Web Sites. We encourage you to read the privacy policy of those other Web Sites in order to understand how they collect and process your information.

Access to Your Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to an administration fee of £10 to meet our costs in providing you with details of the information we hold about you.

You may update your personal information, either via the My Account Section of the Web Site, or by contacting us at helpline@lecreuset.co.uk.

Jurisdiction & Right to Amend

Unless otherwise specified, the materials on this Web Site are directed solely at consumers who access this Web Site from the United Kingdom. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Any contract between us, whether for use of the Web Siite or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.

Any contract will be communicated in English.

Le Creuset reserves the right to amend these terms and conditions from time to time. Any revisions will be posted on the Web Site and we encourage you to review these terms and conditions regularly for any changes. Your continued use of the Web Site will be subject to the terms and conditions in effect at the time of use.