Delivery & Returns
Delivery Information
Orders from the UK website can only be delivered to UK addresses and that in placing an order the customer confirms that s/he is purchasing the product within the UK, the Channel Islands and the Isle of Man. We do however accept orders for delivery to British Forces posted overseas (BFPO), addresses.
We currently offer two delivery options;
- Express £6.50 – next business day delivery if ordered before midday, 12:00
- Standard £5.00 – delivery in 2 to 3 business days
Please note that business days are Monday to Friday, but exclude public holidays. Every effort will be made to meet these delivery timescales, but this cannot be guaranteed in some parts of the UK or for BFPO addresses. The following list shows which post codes this may apply to;
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Region
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Post Codes
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Isle of Man
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IM1-9 & IM99
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Isle of Wight
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PO30-41
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Northern Ireland
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BT21-26, BT29-35 & BT38-94
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Scotland
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AB10-16, AB21-25, AB30-31, AB32 6, AB33-38, AB39 2-3, AB41-45, AB51-56, AB63, DD8-11, DG1-14, DG16, FK1-7, FK8 1-3, FK9-21, HS1-9, IV1-36, IV40-49, IV51-56, KA26-28, KW1-3, KW5-17, PA20-49, PA60-78, PH30-44, PH49-50, PH8-26, TD1-12, TD14, TD15 1-2 & ZE1-3
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South West England
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EX16-23, EX31-39, PL10-19, PL22-35 & TR1-27
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Wales
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LD1-8, LL15-49, LL51-78 & SY7-25
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Le Creuset operates a standard product pricing policy in the UK and the Channel Islands, meaning that customers are charged the same prices irrespective of where they live. We believe that price integrity within any currency zone is important. Therefore, no tax refunds will be granted for orders placed and shipped to the Channel Islands.
Returns & Refunds
Should you wish to return anything bought from us online, please contact our friendly Customer Service team no later than 7 days after receipt of your order to start the return process. Call our UK freephone line 0800 373792, open from Monday - Friday, 9am - 5pm. Or, if you prefer you can email us on helpline@lecreuset.co.uk.
When you contact us we will establish the reason for the return and send you an email including your Related CQ number, return address information as well as a returns note.
Ensure you return your items unused and undamaged with any labels still attached in their original packaging. The original despatch note or the return note needs to be included. If we find that the products have not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item. Please note we are not responsible for return postage other than for incorrect or faulty items. Neither can we accept responsibility for packages that never reach us, so we advise you to use a traceable and insured service to return your product to us.
Upon receipt of your returned goods we will make a refund to the card or PayPal account used to place the original order. We will process your return as quickly as possible. However, during very busy periods, please allow between 6 - 10 working days for your return to be processed. For further information on returns and other Le Creuset policies see our website www.lecreuset.co.uk. Customers’ statutory rights under civil law are unaffected by this policy.
Unfortunately we cannot process exchanges for products bought online at this time. Neither can we accept refunds or exchanges of goods bought online in our retail stores.