FAQs

Can I return an order?

Yes, should you wish to return anything bought from us online, please contact our friendly Customer Service team no later than 7 days after receipt of your order to start the return process. Call our UK freephone line 0800 373792, open from Monday - Friday, 9am - 5pm. Or, if you prefer you can email us on helpline@lecreuset.co.uk.

More information can be found on the Delivery & Returns page.

Where can I find details of my nearest store?

Simply go to our Store Finder page, enter your postcode or town name.

All the Le Creuset stores and stockists nearest to you will then be listed, including the product ranges they stock as well as a helpful map showing the location.

How can I find out when a product will be back in stock?

It is often difficult to say with certainty when products will be back in stock. If you find a product that is out of stock please click on the ‘Email When In Stock’ button on the product page, enter your email address, and we’ll let  you know as soon as we have more stock available online.

Alternatively, please use our Store Finder page to see which Le Creuset stores and stockists are close to you.  

Do you deliver to addresses outside of the UK?

No sorry, we do not deliver to addresses outside of the UK other than to British Forces Posted Overseas (BFPO).

To find out about our stores outside of the UK, please go to www.lecreuset.com and select your country.

Do you have any other questions?

Please call our friendly Customer Service team on the UK freephone line 0800 373792, open from Monday - Friday, 9am - 5pm. Or, if you prefer you can email us on helpline@lecreuset.co.uk.